Refund policy

Refund & Return Policy

At Techaura, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our policy below.

1. Return Eligibility

We accept returns within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging with all accessories included.

  • Proof of purchase (order number or confirmation email) is required.

Items that show signs of use, damage, or alteration may not be eligible for a refund.

To request a return, please contact us at:
📧 techaura404@gmail.com

Returns sent without prior approval may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom products

  • Items damaged due to misuse or improper handling

  • Digital/downloadable products (if applicable)

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

If approved, we will offer:

  • A replacement, or

  • A full refund (including shipping costs if the error was ours)

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

  • Techaura is not responsible for lost return packages.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled. In such cases, you must follow the return process after delivery.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank (processing delays may occur).

If you still need assistance, contact us at:
📧 techaurastore35@gmail.com

8. Contact Information

For any questions regarding returns or refunds, please contact:

Techaura
Email: techaurastore35@gmail.com